01Introduction
This Privacy Policy ("Policy") explains how ProbioMarkets B.V., a corporation organized under the laws of Curaçao (the "Company," "we," "us," or "our"), collects, uses, and protects your information when you use ProbioMarkets.com and related services (the "Site" and "Services").
By using our Services, you agree to this Policy. If you don't agree, please don't use our Site.
For questions, email us at: privacy@probiomarkets.com
02What Information We Collect
Information You Provide
- Account Information: Name, email, date of birth, location
- Identity Verification: Government ID, address verification documents (when required)
- Wallet Information: Your self-hosted wallet address (public blockchain data)
- Communications: Messages, support requests, survey responses
Information We Collect Automatically
- Usage Data: IP address, browser type, device information, pages visited
- Geolocation: Approximate location based on IP address or GPS (for compliance)
- Cookies & Tracking: We use cookies to improve your experience and detect fraud
Financial Information
We don't store your payment details. Third-party wallet providers (like Phantom, Solflare) handle transactions according to their own privacy policies.
03How We Use Your Information
We use your information to:
- Provide Services: Enable trading, resolve markets, process transactions
- Verify Identity: Comply with anti-money laundering (AML) and know-your-customer (KYC) requirements
- Prevent Fraud: Detect suspicious activity, enforce geographic restrictions
- Improve Platform: Analyze usage, fix bugs, develop new features
- Communicate: Send updates, security alerts, customer support responses
- Legal Compliance: Meet regulatory obligations, respond to lawful requests
05Your Blockchain Activity is Public
Because we operate on Robinhood Chain and Solana, your wallet addresses and all transactions are permanently recorded on a public blockchain. Anyone can view this information. We cannot delete or modify blockchain data.
07Data Security
We use industry-standard security measures including encryption, firewalls, and access controls. However, no method is 100% secure. You're responsible for protecting your wallet and private keys.
08Your Privacy Rights
Depending on where you live, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Objection: Object to certain data processing
- Portability: Receive your data in a machine-readable format
- Withdraw Consent: Stop allowing us to process your information
To exercise these rights, email: privacy@probiomarkets.com
Note: We may need to verify your identity before fulfilling requests. Some data cannot be deleted due to legal or blockchain requirements.
09International Data Transfers
Your information may be transferred to and stored in countries outside your residence, including Curaçao. We ensure adequate protections are in place for international transfers.
10Children's Privacy
Our Services are not for anyone under 18. We don't knowingly collect information from children. If we discover we have, we'll delete it immediately.
11Third-Party Links
Our Site may link to external websites or services. We're not responsible for their privacy practices. Review their policies before sharing information.
12Data Retention
We keep your information as long as:
- Your account is active
- Needed to provide Services
- Required by law (typically 5-7 years for compliance records)
After that, we securely delete or anonymize your data.
13Changes to This Policy
We may update this Policy from time to time. We'll post the new version with an updated date at the top. Continued use means you accept the changes.
14Geographic Restrictions
We don't offer trading services to users in: United States, United Kingdom, France, Ontario, Singapore, Poland, Thailand, Australia, Belgium, Taiwan, or sanctioned territories.
Using a VPN to bypass restrictions is prohibited and may result in account termination.
15Contact Us
- Privacy Questions
- privacy@probiomarkets.com
- General Support
- support@probiomarkets.com
- Legal Counsel
- HBN Law & Tax
Your privacy matters to us. If you have concerns, please reach out.